Overview
The Cisco Unified Communications 560 (Figure 1), a central part of the Cisco Smart Business Communications System, is an affordable unified communications appliance that provides voice and data communications, voicemail, automated attendant, video, security, and wireless capabilities while integrating with existing desktop applications such as calendar, email, and customer relationship management (CRM) programs. This easy-to-manage platform supports up to 104 phones and voice mailboxes and provides flexible deployment options based on your needs, including support for a wide array of IP phones, public switched telephone network (PSTN) interfaces, and Internet connectivity. This reference guide describes the specifications and capabilities of the Cisco Unified Communications 560 (UC 560).
Figure 1. Cisco UC 560: FXO Model
Product Part Numbers
The Cisco UC 560 is available in two base versions: an FXO (analog) model and a Basic Rate Interface (BRI) base model. The FXO model is also available with a built-in T1/E1 interface. With ease of ordering as a focus area, each has its own product ID. In addition, there is one software licensing product, multiples of which can be installed to achieve the desired user count. Table 1 lists the part numbers for the Cisco UC 560.
Table 1. Product Part Numbers for the Cisco UC 560
|
Part Number
|
Description
|
|
UC560-FXO-K9
|
UC 560 system with 4 FXO, 4 FXS, and 2 voice interface card (VIC) expansion slots
|
|
UC560-BRI-K9
|
UC 560 system with 2 BRI, 4 FXS, and 2 VIC expansion slots
|
|
UC560-T1E1-K9
|
UC 560 system with 4 FXO, 4 FXS, 1 T1/E1, and 1 VIC expansion slot
|
|
L-UC-PRO-8U=
|
Software license upgrade, authorizing an additional 8 users (e-delivery)
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Interfaces and Modules
The Cisco UC 560 has built-in interfaces that offer fixed configurations, reducing complexity. In addition, this platform offers voice interface card (VIC) slots to support additional Cisco VIC modules. Table 2 lists the built-in interfaces, and Table 3 lists the modular interfaces supported on the UC 560.
Table 2. Built-In Interfaces Supported on the Cisco UC 560
|
Interface
|
Description
|
|
Music on hold (MoH) port
|
Single 3.5-mm audio port
|
|
Onboard Ethernet ports
|
Three 10/100/1000 Ethernet expansion ports1
One 10/100/1000 WAN uplink
|
|
FXS and direct inward dialing (DID) ports
|
4 built-in FXS ports (DID is available via the additional module listed in Table 3)
|
|
PSTN interfaces (FXO, BRI, or T1/E1)
|
4 FXO, 2 BRI, or 4 FXO with built-in T1/E1
|
|
1One of the three expansion ports defaults to a PC/LAN port to enable configuration of the box and/or to connect to a server. The port can be changed to function as an expansion port.
|
Table 3. Modular VIC Cards for the Cisco UC 560
|
Part Number
|
Description
|
|
VIC-4FXS/DID, VIC3-4FXS/DID
|
4-port FXS/DID module
|
|
VIC2-2FXS
|
2-port FXS module
|
|
VIC2-2FXO
|
2-port FXO module
|
|
VIC3-2FXS/DID
|
2-port FXS/DID module
|
|
VIC2-4FXO
|
4-port FXO module
|
|
VIC2-2BRI-NT/TE
|
2-port BRI NT/TE module
|
|
VWIC2-1MFT-T1/E1
|
1-port T1/E1 for voice (ISDN Primary Rate Interface [PRI] and channel associated signaling [CAS]); data is not supported
|
|
VWIC2-2MFT-T1/E11
|
2-port T1/E1 for voice (ISDN PRI and CAS); data is not supported
|
|
1A maximum of two T1/E1 cards are supported on a UC 560. VWIC2-2MFT-T1/E1 will not work on a UC560-T1E1-K9 model.
|
Licensing
The Cisco UC 560 includes 16 user licenses. These licenses enable the use of Cisco IP phones and allow users to access the IP PBX features, including voicemail. In addition, supplementary user licenses are bundled to help with deployments that need a few extra licenses. For additional licensing needs, the L-UC-PRO-8U= may be ordered. This increases the existing license count by eight. Table 5 lists the number of users supported based on the hardware/license configurations. The UC 560 also has built-in licenses for unified communications features. Table 4 lists the license count bundled with the system for each feature. Guidance for licenses associated with unified messaging on the UC 560 is included in Table 6.
Table 4. Licensing and User Capacity for the Cisco UC 560
|
License Configuration
|
Description
|
|
UC560 (FXO, BRI, or T1E1 model)
|
16 user licenses, 2 supplemental user licenses
|
|
UC560 (FXO, BRI, or T1E1 model) and 1 x L-UC-PRO-8U=
|
24 user licenses, 4 supplemental user licenses
|
|
UC560 (FXO, BRI, or T1E1 model) and 2 x L-UC-PRO-8U=
|
32 user licenses, 4 supplemental user licenses
|
|
UC560 (FXO, BRI, or T1E1 model) and 3 x L-UC-PRO-8U=
|
40 user licenses, 4 supplemental user licenses
|
|
UC560 (FXO, BRI, or T1E1 model) and 4 x L-UC-PRO-8U=
|
48 user licenses, 4 supplemental user licenses
|
|
UC560 (FXO, BRI, or T1E1 model) and 5 x L-UC-PRO-8U=
|
56 user licenses, 4 supplemental user licenses
|
|
UC560 (FXO, BRI, or T1E1 model) and 6 x L-UC-PRO-8U=
|
64 user licenses, 4 supplemental user licenses
|
|
UC560 (FXO, BRI, or T1E1 model) and 7 x L-UC-PRO-8U=
|
72 user licenses, 6 supplemental user licenses
|
|
UC560 (FXO, BRI, or T1E1 model) and 8 x L-UC-PRO-8U=
|
80 user licenses, 6 supplemental user licenses
|
|
UC560 (FXO, BRI, or T1E1 model) and 9 x L-UC-PRO-8U=
|
88 user licenses, 6 supplemental user licenses
|
|
UC560 (FXO, BRI, or T1E1 model) and 10 x L-UC-PRO-8U=
|
96 user licenses, 6 supplemental user licenses
|
|
UC560 (FXO, BRI, or T1E1 model) and 11 x L-UC-PRO-8U=
|
104 user licenses, 6 supplemental user licenses
|
Table 5. Feature Licensing for the Cisco UC 560
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Feature
|
Number of Licenses Included
|
|
Virtual LANs (VLANs)
|
15
|
|
VPN tunnels1
|
20
|
|
Remote teleworker sites
|
20
|
|
Users per teleworker site
|
5
|
|
Multisite deployments
|
5
|
|
1Includes IP Security (IPsec), Secure Sockets Layer (SSL), or generic routing encapsulation (GRE) tunnels.
|
Table 6. Unified Messaging Licensing for the Cisco UC 560
|
Configuration
|
Unified Messaging Licenses
|
|
16-user system
|
24 mailboxes1
|
|
24-user system
|
40 mailboxes4
|
|
32-user system
|
48 mailboxes4
|
|
40-user system
|
56 mailboxes4
|
|
48-user system
|
64 mailboxes4
|
|
56-user system
|
72 mailboxes4
|
|
64-user system
|
80 mailboxes4
|
|
72-user system
|
92 mailboxes4
|
|
80-user system
|
100 mailboxes4
|
|
88-user system
|
108 mailboxes4
|
|
96-user system
|
116 mailboxes4
|
|
104-user system
|
124 mailboxes4
|
|
Default voicemail storage per mailbox
|
12 minutes
|
|
Sessions to voicemail and automated attendant
|
12
|
|
Internet Message Access Protocol (IMAP) sessions
|
202
|
|
1Any combination of personal mailboxes and general delivery mailboxes can be used. 32 hours of voicemail storage is available by default across all user configurations. For additional voicemail storage, a higher-capacity compact flash, 4 GB (UC500-4GB=) or 8 GB (UC500-8GB=), may be used.
2There are 20 simultaneous sessions available between IMAP Client and IMAP server. If all 20 sessions are used up, the remaining session requests will be rejected by the IMAP server. IMAP clients will automatically attempt to establish session with the server once some of the server ports are freed up. This does not limit the number of IMAP clients to 20.
|
Basic Call Center Capabilities
The Cisco UC 560 supports basic automatic call distribution (B-ACD) that can help answer outside calls with greetings and menus and allow callers to select the appropriate departments. B-ACD also provides managed call queues for calls that are waiting to be answered. Table 7 lists the B-ACD capabilities of the UC 560.
Table 7. Cisco UC 560 B-ACD Capabilities
|
Feature
|
Number
|
|
Hunt groups associated with B-ACD
|
10
|
|
Calls allowed in each call queue
|
30
|
|
Agents (members) for each hunt group
|
20
|
|
Statistics accumulated for all B-ACD groups
|
168 hours
|
|
Hunt groups used with automated attendant
|
3
|
In addition to B-ACD, the Cisco UC 560 integrates with Cisco Unified Contact Center Express (UCCX). UCCX works with up to a maximum of 12 users (agents and supervisor combined) on the UC 560.
Voice Resource Utilization
The Cisco UC 560 includes eight digital signal processors (DSPs) that enable digitized voice processing on the platform. The DSP resources available on the platform are used for various unified communications features, namely support of analog and digital VICs, prescheduled or ad hoc voice conference calls, and translation of digitized voice from a less complex codec (such as g711) to a more complex codec (such as g729)-typically used for deployments that use IP trunking (SIP or H.323) for PSTN access or multisite interconnection.
Each DSP can support 16 g711 channels or 8 g729 channels. This enables a total of 64 g711 channels on the Cisco UC 560. Table 8 indicates the DSP resource utilization for each feature. Tables 9 and 10 show a few deployment scenarios based on combinations of these features.
Table 8. DSP Resource Utilization on the Cisco UC 560
|
Feature
|
DSP Resource Utilization
|
|
Support for built-in FXS ports
|
4 channels
|
|
Support for built-in FXO ports
|
4 channels
|
|
Support for built-in music on hold (MoH) port
|
2 channels
|
|
Support for T1/E1 voice/WAN interface card (VWIC)
|
24 channels1
|
|
Transcoding (g711 to g729)
|
2 channels
|
|
Conferencing2
|
16 channels
|
|
1Total DSP resources will depend upon the number of channels provisioned in the T1.
2Conferencing always uses up an entire DSP. The rest of the features can share a DSP. The number of sessions available will vary depending upon the codec used in a conference call.
|
Tables 9 and 10 list the maximum sessions for either ad hoc conferencing or meet-me conferencing. DSP resources allocated for conferencing can be shared by both features, and a mix of these can be configured. Below are a few examples based on Table 9. The concept of sharing conferencing resources applies to Table 10 as well.
Ad hoc 56x8 Meet-me 0x0
Ad hoc 28x8 Meet-me 28x8
Ad hoc 56x4 Meet-me 7x32
The above examples indicate Sessions x Participant.
The Transcoding column lists the maximum number of transcoding sessions that the system can be configured for, for a given configuration of DSPs. For example, the first row in Table 9 indicates that a maximum of three transcoding sessions are available if seven DSPs are allocated for conferencing. If more transcoding sessions are required, DSP resources will need to be diverted from conferencing to transcoding. For example, in the second row of Table 9, one of the DSPs is dedicated to transcoding, leaving six DSPs for conferencing. Notice the increase in the number of transcoding sessions and the drop in the number of conferencing sessions.
Table 9. DSP Resources: Scenario 1
|
UC500 Model
|
Additional Voice Card (VIC)
|
SIP Trunk Preferred Codec
|
Ad-hoc Conference (Sessions x Participants)
|
Meet-me Conference (Sessions x Participants)
|
Comments
|
Transcoding
|
|
UC 560
|
None
|
No SIP Trunk or G.711
|
Up to a maximum of 56x8 or 104x4
|
Up to a maximum of 48x8 or 24x16 or 12x32
|
1 DSP for supporting voice ports and transcoding sessions
Remaining 7 DSPs used for conferencing
|
A maximum of 3 transcoding sessions for this configuration
|
|
G.729
Transcoding sessions recommended
|
Up to a maximum of 12x8 or 24x4
|
Up to a maximum of 12x8 or 6x16 or 3x32
|
1 DSP for supporting voice ports and transcoding sessions
1 DSP reserved for transcoding
Remaining 6 DSPs used for conferencing
|
A maximum of 11 transcoding sessions for this configuration
|
|
2FXS
2FXS/DID
2FXO
|
No SIP Trunk or G.711
|
Up to a maximum of 56x8 or 104x4
|
Up to a maximum of 56x8 or 28x16 or 14x32
|
1 DSP for supporting voice ports and transcoding sessions
Remaining 7 DSPs used for conferencing
|
A maximum of 2 transcoding sessions for this configuration
|
|
G.729
Transcoding sessions recommended
|
Up to a maximum of 12x8 or 24x4
|
Up to a maximum of 12x8 or 6x16 or 3x32
|
1 DSP for supporting voice ports and transcoding sessions
1 DSP reserved for transcoding
Remaining 6 DSPs used for conferencing
|
A maximum of 10 transcoding sessions for this configuration
|
|
4FXS
4FXS/DID
4FXO
2BRI NT/TE
|
No SIP Trunk or G.711
|
Up to a maximum of 56x8 or 104x4
|
Up to a maximum of 56x8 or 28x16 or 14x32
|
1 DSP for supporting voice ports and transcoding sessions
Remaining 7 DSPs used for conferencing
|
A maximum of 1 transcoding sessions for this configuration
|
|
G.729
Transcoding sessions recommended
|
Up to a maximum of 12x8 or 24x4
|
Up to a maximum of 12x8 or 6x16 or 3x32
|
1 DSP for supporting voice ports and transcoding sessions
1 DSP reserved for transcoding
Remaining 6 DSPs used for conferencing
|
A maximum of 9 transcoding sessions for this configuration
|
Table 10. DSP Resources: Scenario 2
|
UC500 Model
|
Additional Voice Card (VIC)
|
SIP Trunk Preferred Codec
|
Ad-hoc Conference (Sessions x Participants)
|
Meet-me Conference (Sessions x Participants)
|
Comments
|
Transcoding
|
|
UC 560
|
1MFT T1/E1
No. of Ch 6
|
No SIP Trunk or G.711
|
Up to a maximum of 56x8 or 104x4
|
Up to a maximum of 56x8 or 28x16 or 14x32
|
1 DSP for supporting voice ports, fractional T1/E1 and transcoding sessions
Remaining 7 DSPs used for conferencing
|
0 session for 6 ch
1 session for 4 ch
2 sessions for 2 ch
|
|
G.729
Transcoding sessions recommended
|
Up to a maximum of 12x8 or 24x4
|
Up to a maximum of 12x8 or 6x16 or 3x32
|
1 DSP for supporting voice ports, fractional T1/E1 and transcoding sessions
1 DSP reserved for transcoding
Remaining 6 DSPs used for conferencing
|
8 sessions for 6 ch
9 sessions for 4 ch
10 sessions for 2 ch
|
|
1MFT T1/E1
6 No. of Ch 22
|
No SIP Trunk or G.711
|
Up to a maximum of 48x8 or 96x4
|
Up to a maximum of 48x8 or 24x16 or 12x32
|
2 DSPs for supporting voice ports, and transcoding sessions
1 DSP reserved for transcoding
Remaining 5 DSPs used for conferencing
|
0 sessions for 22 ch
1 session for 20 ch
2 sessions for 18 ch
And so on...
|
|
G.729
Transcoding sessions recommended
|
Up to a maximum of 10x8 or 20x4
|
Up to a maximum of 10x8 or 5x16
|
3 DSPs for supporting voice ports, and transcoding sessions
0 DSP reserved for transcoding
Remaining 5 DSPs used for conferencing
|
8 sessions for 22 ch
9 sessions for 20 ch
10 sessions for 18 ch
And so on...
|
|
1MFT Full T1
|
No SIP Trunk or G.711
|
Up to a maximum of 40x8 or 80x4
|
Up to a maximum of 40x8 or 20x16 or 10x32
|
3 DSPs for supporting voice ports, and transcoding sessions
Remaining 5 DSPs used for conferencing
|
A maximum of 7 transcoding sessions, disable conferencing for more transcoding
|
|
G.729
Transcoding sessions recommended
|
Up to a maximum of 10x8 or 20x4
|
Up to a maximum of 10x8 or 5x16
|
3 DSP for supporting voice ports, and transcoding sessions
0 DSP reserved for transcoding
Remaining 5 DSPs used for conferencing
|
A maximum of 7 transcoding sessions, disable conferencing for more transcoding
|
|
1MFT Full T1
|
No SIP Trunk or G.711
|
Up to a maximum of 40x8 or 80x4
|
Up to a maximum of 40x8 or 20x16 or 10x32
|
3 DSPs for supporting voice ports, and transcoding sessions
Remaining 5 DSPs used for conferencing
|
A maximum of 4 transcoding sessions, disable conferencing for more transcoding
|
|
G.729
Transcoding sessions recommended
|
Up to a maximum of 10x8 or 20x4
|
Up to a maximum of 10x8 or 5x16
|
3 DSP for supporting voice ports, and transcoding sessions
0 DSP reserved for transcoding
Remaining 5 DSPs used for conferencing
|
A maximum of 4 transcoding sessions, disable conferencing for more transcoding
|
Localization
Cisco UC 500 series is enabled with localization for IP Phones, Voicemail and Dial Plan. Table 11 summarizes the localization support on the platform.
Table 11. Localization support on UC 500 Series
Hardware Specifications
The hardware specifications for the Cisco UC 560 include physical specifications, environmental specifications, power specifications, and regulatory compliance. Table 12 lists the physical specifications. Table 13 lists the power requirements for the platform. Table 14 provides the environmental specifications, and Table 15 shows the compliance information.
Table 12. Physical Specifications for the Cisco UC 560
|
Feature
|
Description
|
|
Packaging type
|
Rack Mount form factor (2 rack units high)
|
|
Console port (upto115.2 kbps)
|
1
|
|
Auxiliary port1
|
1
|
|
1The auxiliary port on the Cisco UC 560 is the same as the console port. The port has the ability to auto-detect modem tones and switch over to the auxiliary port capability.
|
Table 13. Power Specifications for the Cisco UC 560
|
Feature
|
Description
|
|
AC input voltage
|
100 to 240V AC
|
|
AC input frequency
|
50 to 60 Hz
|
|
AC input current
|
3 to 1.5A (100 to 240V)
|
|
AC input surge current
|
30 to 60A (100 to 240V)
|
|
Power dissipation (AC)
|
67W
|
Table 14. Environmental Specifications for the Cisco UC 560
|
Feature
|
Description
|
|
Operating temperature
|
32 to 104F
|
|
Operating humidity
|
10% to 85% noncondensing, operating
5% to 95% noncondensing, nonoperating
|
|
Nonoperating temperature
|
4 to 149F (-20 to 65C)
|
|
Operation altitude
|
104F (40C) at sea level
87.8F (31C) at 6000 ft (1800 m)
77F (25C) at 10,000 ft (3000 m)
34.7F (1.5C) per 1000 ft
|
|
Dimension
(H x W x D)
|
3.5 x 17.25 x 13.78 in.
(8.89 x 43.82 x 35.00 cm)
|
|
Power supply dimensions (H x W x D)
|
Internal power supply
|
|
Rack height
|
2 rack units (RU)
|
|
Weight (fully configured)
|
14.5 lb (6.58 kg)
|
|
Noise level (minimum and maximum)
|
Normal operating temperature:
< 81F (27C): 37 dBA
< 93F (34C): 44 dBA
54 dBA (at maximum fan speed)
|
Table 15. Regulatory Compliance for the Cisco UC 560
|
Category
|
Compliance
|
|
Safety
|
IEC 60950-1
AS/NZS 60950.1
CAN/CSA-C22.2 No. 60950-1
EN 60950-1
UL 60950-1
|
|
Immunity
|
EN 55024
EN 300-386
EN 61000-6-2
EN 50082-1
EN 55024 (CISPR 24)
|
|
Electromagnetic compatibility (EMC)
|
FCC Part 15, ICES-003
EN55022, CISPR 22
AS/NZS
CNS13438
VCCI V-3
EN 55024
EN 300-386
EN 61000-3-2
EN 61000-3-3
EN 50082-1
EN 55024 (CISPR 24)
EN 61000-4-2
EN 61000-4-3
EN 61000-4-4
EN 61000-4-5
EN 61000-4-6
EN 61000-4-8
EN 61000-4-11
EN 61000-6-2
|
|
Telecommunications
|
FXS/DID
TIA-968-A3
CS-03 Part I
ACIF S002
ACIF S003
ANZ PTC200
ISDN BRI S/T (voice and data BC)
TIA-968-A3
CS-03 Part VI
TBR3
ACIF S031
ANZ PTC200
MPMHAPT Japan Digital
FXO
TIA-968-A3
CS-03 Part I
TBR21
MPMHAPT Japan Analog
ACIF S002
ACIF S003
ACIF S004
ANZ PTC200
MOH interface
ACIF S038
ACIF S004
TIA-464C
|
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