| Service Limitations |
Service deployment on hardware not covered by an HP warranty or HP support agreement Service deployment on hardware covered by a third-party maintenance contract Planning, design, implementation, or assessment of the Customer's overall SAN or fabric architecture Services that, in the opinion of HP, are required due to unauthorized attempts by non-HP personnel to install, repair, maintain, or modify hardware, firmware, or software Services required due to causes external to the HP-maintained hardware or software Environmental compliance or site preparation External cabling Application integration or integration of third-party products or peripherals not included with the system Assembly of external storage devices Assembly of racks or other computer room site preparation Software training, troubleshooting, repair, tuning, or customization Any services not clearly specified in this document |
| General Provisions |
HP reserves the right to charge, on a time and materials basis, for any additional work over and above this service package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer. HP reserves the right to reprice this service is the Customer does not schedule and provide for subsequent delivery within 90 days of purchase. HP's ability to deliver this service is dependent upon the Customer's full and timely cooperation with HP, as well as the accuracy and completeness of any information and data the Customer provides to HP. |
| Customer Responsibilities |
Contact an HP service specialist within 90 days of date of purchase to schedule the delivery of the service Coordinate service deployment on third-party-maintained products (if applicable) with HP Assign a designated person from the Customer's staff who, on behalf of the Customer, will grant all approvals, provide information, and otherwise be available to assist HP in facilitating the delivery of this service Ensure that all service prerequisites as identified under ''Service eligibility'' are met Ensure availability of all hardware, firmware, and software that the HP service specialist will need in order to deliver this service Allow HP full and unrestricted access to all locations where the service is to be performed Provide a suitable work area for delivery of the service, including access to an outside telephone line, power, and any network connections required Be responsible for all data backup and restore operations |
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Computer Systems
