| Service Eligibility |
Only HP products and HP-supported products that are sold by HP or an HP authorized reseller, are eligible for HP Installation Service. When an existing system or environment into which a product is to be installed under the terms of this service is not covered by a current HP service contract, a pre-installation inspection, plus additional work as needed to return the system or environment to a supported configuration, may need to be carried out at an additional charge before the installation can be performed. |
| Service Features |
An HP service specialist will plan all the necessary activities with the Customer, including the identification of any prerequisites, and schedule the delivery of the service at a time mutually agreed upon by HP and the Customer, which shall be during local HP standard business hours, excluding HP holidays, unless otherwise agreed by HP. Any services provided outside of HP standard business hours may be subject to additional charges. As part of the service process, the HP service specialist will verify with the Customer that all service prerequisites have been met prior to delivery of the service. Service deployment activities may include one or more of the following: Removing the product from the box, visually inspecting for damage, and replacing or repairing, at HP's discretion, any HP components that were damaged in shipping Installation of the product according to the manufacturer's product documentation |
| Shelf life |
Service deployment on hardware and/or software not covered by an HP warranty or HP support agreement (except as noted in the ''Service eligibility'' section) Service deployment on any product covered by a third-party support agreement Resolution of hardware-related problems encountered during the verification testing process, unless covered by an active HP warranty or an applicable HP Hardware Support agreement Planning, design, or assessment of the Customer's computing environment, except to identify service prerequisites for the product being installed Reconfiguration of a factory-racked and configured solution Reconfiguration of the Customer's existing IT infrastructure Services that, in the opinion of HP, are required due to unauthorized attempts by non-HP personnel to install, repair, maintain, or modify hardware, firmware, or software Services required due to causes external to the HP-maintained hardware or software Any services not clearly specified in this document Installation of software products as part of basic hardware installation, except as specifically stated in the ''Service deployment'' section, may require the purchase of additional Installation Services. For factory-racked solutions, the service covers installation of one rack at one site. |
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Computer Systems
