| Service feature highlights |
| Service feature highlights, header |
| Service planning |
| Service deployment |
| Installation verification tests (IVT) |
|
| Service features |
| Service features, header |
| Service planning |
| Service deployment |
| Installation verification tests (IVT) |
|
| Service features |
| An HP service specialist will plan all the necessary activities with the Customer, including the identification of any prerequisites, and schedule the delivery of the service at a time mutually agreed upon by HP and the Customer, which shall be during local HP standard business hours, excluding HP holidays, unless otherwise agreed by HP. Any services provided outside of HP standard business hours may be subject to additional charges. |
| As part of the service process, the HP service specialist will verify with the Customer that all service prerequisites have been met prior to delivery of the service. |
| Set up the printer |
| Install accessories, including external heater, air purifier system (APS), and paper-handling devices |
| Install consumables (Customer must provide media) |
| Explain printer usage, maintenance, and environmental health and safety standards |
| Power-on the device, install the printer RIP, and configure printer |
| The HP service specialist will be onsite for a full business day to install and conduct customer orientation/training (approximately 7 hours for the installation, approximately 1 hour for the training). |
| Service deployment activities may include one or more of the following: |
| Removing the product from the box, visually inspecting for damage, and replacing or repairing, at HP's discretion, any HP components that were damaged in shipping |
| Installation of the product according to the manufacturer's product documentation |
| Consolidating all packaging materials in a nearby location to be designated by the Customer, and notifying the Customer that the materials are ready for removal |
| Providing basic information to the Customer, including how to place a support call to HP |
| Deployment activities for hardware may include: |
| Installing hardware options (extra memory, DVD drive, etc.) purchased on the same order and intended to go into the system box, or installing the add-on option(s) for an existing system |
| Installing the product into a previously installed rack, if applicable |
| Installing the necessary cables to integrate printers, monitors, and external storage devices |
| Physically connecting the equipment to the LAN or WAN, as appropriate |
| HP will run the appropriate installation verification tests required for this service. |
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| Service limitation |
| Service limitations, header |
| Activities such as, but not limited to, the following are excluded from this service: |
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| Service limitations |
| Service deployment on hardware and/or software not covered by an HP warranty or HP support agreement (except as noted in the ''Service eligibility'' section) |
| Service deployment on any product covered by a third-party support agreement |
| Resolution of hardware-related problems encountered during the verification testing process, unless covered by an active HP warranty or an applicable HP Hardware Support agreement |
| Planning, design, or assessment of the Customer's computing environment, except to identify service prerequisites for the product being installed |
| Reconfiguration of a factory-racked and configured solution |
| Reconfiguration of the Customer's existing IT infrastructure |
| Services that, in the opinion of HP, are required due to unauthorized attempts by non-HP personnel to install, repair, maintain, or modify hardware, firmware, or software |
| Services required due to causes external to the HP-maintained hardware or software |
| Any services not clearly specified in this document |
| Installation of software products as part of basic hardware installation, except as specifically stated in the ''Service deployment'' section, may require the purchase of additional Installation Services. |
| For factory-racked solutions, the service covers installation of one rack at one site. |
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| Travel zones |
| Travel zones |
| This service includes travel to U.S. sites within 100 miles (160 km) of a primary HP Support Responsible Office. If the site is located more than 100 miles (160 km) from the primary HP support responsible office, response times will be adjusted and additional travel charges may apply. |
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| Service eligibility |
| Service eligibility |
| Only HP products and HP-supported products that are sold by HP or an HP authorized reseller, are eligible for HP Installation Service. |
| When an existing system or environment into which a product is to be installed under the terms of this service is not covered by a current HP service contract, a pre-installation inspection, plus additional work as needed to return the system or environment to a supported configuration, may need to be carried out at an additional charge before the installation can be performed. |
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| Customer responsibilities |
| Customer responsibilities |
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| Customer responsibility |
| Contact an HP service specialist within 90 days of date of purchase to schedule the delivery of the service |
| Ensure that all service prerequisites, as identified during service planning, have been met |
| Uncrate products and place the boxes in the immediate location where the installation service will take place |
| Allow HP full and unrestricted access to all locations where the service is to be performed |
| Assign a designated person from the Customer's staff who, on behalf of the Customer, will grant all approvals; provide information; ensure that all hardware, firmware, and software that the HP service specialist will need in order to deliver this service are available and that software products are properly licensed; and otherwise be available to assist HP in facilitating the delivery of this service |
| Adhere to licensing terms and conditions regarding the use of any HP service tools used to facilitate the delivery of this service, if applicable |
| Be responsible for all data backup and restore operations |
| A ventilation system or air cleaning unit |
| A dedicated PC that meets or exceeds the minimum requirements: Intel Pentium 4 processor (or better), 2.0 GHz, 1 GB RAM, 800 MHz FSB (recommended), 40 GB hard drive, compatible monitor |
| Ample space to place the product |
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| General provisions |
| General provisions/other exclusions |
| HP reserves the right to reprice this service if the Customer does not schedule and provide for subsequent delivery within 90 days of purchase. |
| Any services provided outside of HP standard business hours may be subject to additional charges. |
| HP reserves the right to charge, on a time and materials basis, for any additional work over and above the quoted service pricing that may result from work required to address service prerequisites or other requirements not met by the Customer. |
| HP's ability to delivery this service is dependent upon the Customer's full and timely cooperation with HP, as well as the accuracy and completeness of any information and data the Customer provides to HP. |
| Defective hardware, as identified during the installation, will be replaced or repaired under the original vendor warranty terms for HP-supplied or HP-supported products. |
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Printer Accessories
