All stock codes associated to this product
5WS0D80967, 2561396
PRODUCT : Lenovo Warranty Upgrade
UPG FROM : 1 Year Onsite
UPG TO : 3 Years Onsite service, Next Business Day Response
* If users problem is not resolved over the phone, with they applying machine code or software updates, or with a CRU (Customer Replaceable Unit), we will use reasonable commerical endeavours to be on-site within the Next Business Day
* Lenovo provides NBD service during normal business hours (eg.: Monday to Friday from 8:30am to 5:30pm) excluding public and national Holidays
* A service technician will be dispatched to arrive at users location within the Next Business Day from the time the problem determination is finished
* In all other cases the date and time for on-site intervention will be mutually agreed upon
* To receive NBD response call must be logged with Lenovo by no later than 4.00pm local time